Many service providers are now urgently seeking to fill the new position of "Customer Success Manager" (CSM), a position that specializes in long term support of the customer after contract. Service providers, on the other hand, are beginning to realize the importance of follow-up after the sale, as they switch from a "sold out type model" to a "subscription" revenue stream. This style has already become the norm, and from the standpoint of security, the idea of storing data on your PC is already a thing of the past. There is a shift from installing software on a PC or purchasing a server, installing applications on it, and running the software yourself, to installing only a browser and then using the services on a subscription basis. The CSM position is now attracting attention with the rise of the cloud movement, and a new trend in the non-IT business of unlimited use of services with a fixed monthly fee is spreading, as is the "don't own it, just use it" style of IT.
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